Careers At TwiceDaily

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Assistant General Manager

Department: Operations
Location: Nashville, TN

The Assistant General Manager supports White Bison's goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the White Bison team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.

The Assistant General Manager assists the White Bison General Manager (GM) in leading and coaching store staff to consistently deliver all the components of the White Bison offer and culture to maximize the guest experience. The position has total accountability for the operation of the store in the GM’s absence.


  • Helps ensure “best in class” service is extended to all White Bison guests. 
  • Takes an active role in delivering the programs necessary to maximize the guest experience.
  • Possesses a strong passion for the White Bison offering and culture.
  • Enables and inspires team to share a passion for premium quality beverages with customers in a meaningful way.  Stays up on trends relating to the industry and coordinates ongoing training sessions to ensure staff is knowledgeable on all store offerings.
  • Utilizes customer feedback to reinforce and improve the quality of service.
  • Maintains up-to-date knowledge of trends in the coffee and tea industry.
  • Delivers consistently balanced results, drives for financial performance both in meeting/exceeding sales goals and controlling costs. Analyzes financial records and P/L statements and reacts accordingly.
  • Ensures the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals according to the cash handling guidelines.
  • Responds to constructive criticism in a professional manner and makes any necessary improvements.
  • Keeps store well-stocked and places all orders in a timely fashion, ensuring accurate inventory levels are maintained. Maintains all store paperwork and records and turns in reports when due.
  • Ensures all required health and safety policies are met.
  • Reacts productively to change.
  • Performs other duties as assigned.

The basic function of an Assistant General Manager is the same as the General Manager of their store.

Assistant General Managers are required'to be 21 years of age, have a valid drivers license, vehicle and proof of auto insurance. All management members must have a home telephone number.

The Assistant General Manager reports directly to the General Manager.

High school diploma or GED is required; food service experience is required with coffee expertise a plus; and/or equivalent education or experience in job related activities.

• Ability to speak, hear, see, walk and stand
• Ability to speak, read understand and write in English at an eighth grade level
• Ability to perform arithmetical calculations at an eighth grade level in order to be able to make change, complete shift reports and account for numbers of a variety of products
• Ability to lift up to 50 pounds carrying cases of milk, juices, soft drinks, beer, oil and other merchandise
• Ability to retrieve or stock merchandise from overhead or under storage
• Ability to stock shelves and coolers
• Ability to react to a fire by lifting a fire extinguisher weighing 25 pounds and moving it to the fire area
• Ability to tolerate exposure to fuel and cleaning product fumes
• Ability to climb a stepladder to clean windows
• Ability to sweep and mop floors, dust shelves and lift and carry out trash container and place in the dumpster
• Ability to stand for 8 hours or longer at a time without a break
• Ability to work at any location within a 30-mile radius of your home; a store assignment will depend on the staffing needs of our company; reliable transportation is a must as not all of our stores are on a bus line
• Good interpersonal and guest service skills
• Excellent communication/interactive skills
• Good attention to detail
• Ability to work shifts, holidays and weekends
• Ability to treat others with dignity and respect and maintain a positive attitude
• Sincere desire for creating a “wow” experience for each and every guest
• Committed to a team effort
• Takes personal pride in what you do
• Willingness to work hard
• Dependable/flexible
• Ability to perform multiple tasks
• Ability to concentrate, think and learn

Position is in a convenience store setting that involves everyday risks or discomforts requiring normal safety precautions. Position is subject to working shifts, holidays and weekends.

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